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General travel conditions

Below we list the terms and conditions governing the purchase of flight tickets‚ operated by European Airlines‚ in accordance with European regulations and represented by Hello Fly Ltd.

1. For the purposes of this contract‚ the term "ticket" means the attached Electronic Ticket valid for the carriage of persons and/or goods to which these contractual conditions of carriage refer; the term "carriage" means air transport; the term "air carrier and/or carrier" means the carrier‚ identified by the flight numbers on the ticket‚ who undertakes to perform the carriage service provided for in the attached ticket.

2. The carriage and ancillary services required are subject to the provisions contained in this ticket‚ the applicable fares‚ the carrier's conditions of carriage and the relevant provisions‚ which form an integral part of this contract.

3. The enclosed electronic ticket must be presented at the check-in counter at the airport of departure‚ indicated on the ticket. Passengers must present themselves at the check-in counter in good time. Please note that check-in closes 45 minutes before the scheduled time of departure.

4. The carrier reserves the right to cancel the reservation and deny boarding to the passenger both if the passenger shows up at check-in after the check-in counter has closed and if the passenger‚ although presenting himself in good time‚ does not have a suitable identity document. In these cases neither the carrier nor HelloFly Ltd can be held responsible for the passenger's non-boarding. No refund of the price paid is due in such cases. The air carrier also reserves the right to cancel any onward or connecting flights included in the same booking.

5. The allocation of seats on aircraft is made at the time of booking‚ but must be validated at the check-in counter.

6. Passengers must go to the boarding gate assigned to the carrier and indicated on their boarding pass at least 60 minutes before the scheduled departure of the flight. Passengers late for boarding will not be accepted on board the carrier‚ resulting in loss of any right to reimbursement of the price paid and/or reuse. The passenger will then be required to make a new reservation‚ on a later flight‚ with a new purchase. Tickets are not refundable for any reason.

7. Passengers are required to check the dates and times of their travel indicated on the tickets purchased. The maximum duration of the ticket is fixed according to the fare class‚ as communicated to the passenger and/or indicated on the ticket. Any refund of the price paid for the ticket is subject to the conditions and fare rules laid down by the air carrier which the passenger must verify and accept at the time of purchase. In case of refund‚ if provided for by the air carrier's fare rules‚ no rights‚ taxes and fees will be refunded in any case.

8. The passenger‚ once purchased the ticket and only if provided for by the tariff conditions of the carrier‚ has the right to request a change of the date of departure within the limit set out in the tariff regulation‚ based on the availability of the ticket.

9. If‚ after the conclusion of the reservation and the purchase of the ticket should occur changes in the operation of the reservation‚ Hello Fly Ltd‚ will communicate immediately‚ or in any case as soon as we receive official confirmation from the carrier‚ the change will be communicated by e-mail and / or SMS to the contact from Voifornitialmomentodellaprenotazione.HelloFlyLtd and the ticket can not be held responsible for the correct sending of communications of change for failure to read by the passenger.

10. In the event of cancellation of a flight‚ in accordance with Regulation 261/2004/EC‚ the passenger has the right to request the termination of the contract and to receive a refund of the price previously paid by the air carrier for the ticket.

ticket‚ reservation code‚ copy of the document‚ which must be sent directly to the air carrier‚ which will make the refund verifying the conditions of eligibility. As provided for in Regulation 261/2004/EC‚ the carrier's compensation obligations shall cease to apply if the cancellation is due to exceptional circumstances which could not have been avoided even if all reasonable measures had been taken.

The carrier is required to provide passengers with alternative flight assistance and to provide adequate assistance to passengers during their stay.The passenger handling aircraft which is suspected to be in excess of the operating air carrier's financial compensation in accordance with Article 7 of Regulation 261/2004/EC shall be cancelled unless: (i) they have been informed of the cancellation at least two weeks before the scheduled time of departure; or (ii) they have been informed of the cancellation between two weeks and seven days before the scheduled time of departure and offered re-routing no more than two hours before the scheduled time of departure and no later than four hours before the scheduled time of arrival;oriii)have been notified of the cancellation of the flight for a period of seven days before the scheduled time of departure and offered to leave on an alternative flight no later than one hour before the scheduled time of departure and reach the final destination less than two hours after the scheduled time of arrival.

11. In the event of a flight delay‚ in accordance with Regulation 261/2004/EC‚ the carrier must provide passengers with adequate assistance while they are waiting. According to the recent judgment of the Court of Justice of the European Union of 19 November 2009‚ passengers with delayed flights may claim the right to compensation (provided for in Article 7 of Regulation 261/2004) when‚ due to such a delay‚ they arrive at their final destination three hours or more after the carrier's original scheduled arrival time. Moreover‚ if the flight delay exceeds three hours‚ the passenger has the right to renounce the use of the service with the consequent right to reimbursement of the cost of the unused ticket. The refund will be made only upon written request‚ with the ticket attached‚ which must be sent directly to the air carrier‚ which will make the refund if the conditions of eligibility are met. The refund of the ticket paid is expressly excluded if the passenger has in any case decided and agreed to use the service. As provided for by Regulation 261/2004/EC‚ the obligation to reimburse the carrier if the delay is due to exceptional circumstances that could not have been avoided even if all the necessary measures had been taken.

12. The maximum weight of baggage allowed is 15kg.in the hold + a small trolley of kg 5 For each kg exceeding the 15kg will be applied a surcharge of € 20/kg to be paid directly at the airport. Passengers are required to return their luggage to the airport in a clear manner and to return it to the airport as an address for all passengers. Failure to do so may result in significant delays in baggage reclaim. The passenger is required to keep the baggage receipt as it is possible that the airport authorities may carry out spot checks. The maximum weight allowed for each piece of baggage is at the discretion of the carrier and must be agreed at least 24 hours before the flight. Pregnant women: up to the 33rd week the medical certificate is not required‚ from the 34th to the 35th week the medical certificate is mandatory‚ starting from the 36th week travel is not allowed. Infants: they are allowed on board from 8 days after birth.

13. Only one piece of hand luggage per person‚ measuring 56x46x25 and weighing no more than 5kg‚ may be carried on board the aircraft.

14. Checked baggage must not contain fragile‚ perishable or valuable objects‚ such as money‚ keys‚ medicines‚ glasses‚ cameras‚ cameras and other expensive electronic devices‚ as well as accessories‚ computers‚ telephones‚ electronic instruments‚ battery chargers‚ jewellery‚ precious stones‚ musical instruments‚ credit cards‚ commercial documents‚ passports or other identity documents. If‚ despite the prohibition‚ the baggage contains such objects‚ the carrier would not assume any responsibility and would therefore not be required to refund.

15. (a) Explosives‚ incendiary substances and igniters which may endanger the aeroplane‚ persons or property in the aeroplane shall not be carried in checked baggage; (b) items whose carriage is prohibited by the laws or other acts of law of the States from or to which the flight is being flown; (c) items which are not suitable for carriage on the air in the light of their weight‚ size‚ shape or other important qualities which may impair safety. Airport security staff may refuse entry into the restricted access area and/or the aircraft to passengers carrying an object of suspicious appearance or refuse to carry such an object as checked baggage. Antique firearms‚ swords‚ knives and other similar weapons may be accepted as checked baggage‚ provided that security requirements are met and properly packed‚ but in any case it is prohibited to take them into the cabin of the aircraft.

16. In case of loss‚ tampering‚ damage or destruction of checked baggage‚ regardless of its weight‚ the air carrier's liability to compensation is limited to a maximum of 1000

SDR (one thousand Special Drawing Rights‚ to be paid in euros equivalent) for each piece recorded and in relation to the damage actually suffered. Passengers may request a higher and/or supplementary liability limit by taking out an insurance policy. The claim relating to checked baggage must be made in writing and immediately at the time of delivery or at the time when delivery was to take place and must be made on special forms (PIR - Property Irregularity Reports) available from the baggage handling‚ the air carrier or the airport operator. The written complaint must be submitted to the air carrier‚ under penalty of forfeiture‚ within 7 days of the damage report and within 21 days for delayed delivery.

17.The passenger shall be provided with a valid identity document that satisfies the requirements of the airport‚ customs‚ immigration and other authorities at the individual destinations. Any fines‚ penalties or costs resulting from irregularities in travel documents shall be borne exclusively by the passenger. The identity document must be presented at the check-in counter together with the ticket; those who do not have it and/or do not correspond to the name of the person for whom the reservation was made and the ticket issued will be refused acceptance. As of 26th June 2012 all Italian minors must be accompanied by an individual travel document.

18. Children who have not yet reached the age of 2 on the date of travel are not entitled to a seat but are allowed to travel on an adult's lap. Only one child per adult is permitted. Infants are entitled to a free baggage allowance of 5 kg per checked baggage and to free transport of a stroller.

19. The air carrier shall not guarantee re-routing for any transits and connections to and from other carriers. However‚ no guarantee shall be given by the carrier for the transfer of passengers or their baggage on other flights.

20. Pursuant to and for the purposes of Regulation (EC) No 889/2002‚ the liability of the carrier in case of death or personal injury of the passenger is no longer subject to any financial limit. However‚ the liability of the carrier may not exceed 100 000 SDRs per passenger if it can be proved that the damage was not caused by the fault of the carrier‚ its servants or agents‚ or was caused solely by the fault of a third party. The carrier reserves the right of defence against such claims in accordance with the Convention or any other applicable international or national law‚ and all rights of recourse against any other person liable for damages. If‚ in the course of an accident‚ the Carrier makes the advance payments required by applicable law for urgent economic needs in proportion to overcoming the difficulties experienced. Such advance payment shall not constitute recognition of liability on the part of the carrier and the amounts paid in accordance with this article may be waived by any subsequent payment‚ based on the responsibility of the air carrier.Any advance payment must be repaid in the event that: (1) the damage or injury is prevented or influenced by the reckless conduct of the injured or deceased passenger; (2) the person who received the advance payment caused the damage or influenced the extent thereof by his or her reckless conduct; or (3) the compensation was paid to a person who is not entitled to such compensation.

21. These conditions are essential and form an integral part of the transport ticket‚ the purchase of which implies full adherence and express acceptance of all the rules and restrictions contained in the above contractual conditions and also published on the website where the tickets can be purchased.

https://flyuniversalair.com/it/terms-conditions/